Terms of service
The terms that apply to Elenatis sourcing services.
Last updated: October 28, 2026
1. Who these terms apply to
These terms apply to the sourcing services ELENATIS SAS provides to business clients. Our services are for businesses, not for private consumers.
2. Quotes
Your first quote is free. Each managed order is confirmed in a written quote that states the products, the price, the delivery terms (usually DDP, Delivered Duty Paid), the delivery address and who acts as importer of record. The written quote prevails over these terms if they differ.
3. Supplier Shortlist
- Price: $190 per product, paid upfront by card through Stripe. Work starts once payment is received, and the shortlist is delivered within 7 business days.
- It includes up to three vetted makers, their prices, minimums and lead times, an all-in delivered price estimate, and a 30-minute call.
- The Supplier Shortlist is optional. Its fee is credited against our fee on your first managed order for that product.
- If we cannot find at least two suitable makers, we refund the fee in full.
4. Fees for other services
- Managed Sourcing: 10% of the amount paid to the maker on the first $25,000 of each order, and 7% on the part above $25,000, with a minimum fee of $300 per order.
- Private Label: no extra fee on managed orders, and we adapt your existing files for free. A label designed from scratch is quoted upfront. Printing and packaging are billed at cost.
- Samples: billed at cost, with express shipping, and no handling fee.
- Freight, insurance, import duties, taxes and other third-party costs are billed at cost and listed in your quote.
5. Payment
Payment dates are set in each quote. Makers usually require a deposit at order and the balance before shipping. Late payments bear penalties at three times the French legal interest rate, plus a fixed €40 fee for recovery costs, as French commercial law provides.
6. Inspection and approval
For managed orders, we inspect the goods at the maker before shipping and send you a photo and video report. You approve the shipment or ask for rework, replacement or refusal. The maker's balance is paid only after your approval.
7. Regulated products
Some products are regulated in the United States, including food, cosmetics and alcohol. Unless your quote says otherwise, you remain responsible for the obligations that apply to you as buyer or importer, such as the FDA Foreign Supplier Verification Program for food. Wine and other alcohol are delivered only to licensed US importers or distributors.
8. Liability
We perform our services with care and diligence. We are not responsible for defects that a reasonable inspection could not detect, or for delays caused by carriers, customs or events beyond our control. Managed shipments are insured for transport. Our total liability for an order is limited to the fees you paid us for that order.
9. Governing law
These terms are governed by French law. Any dispute that cannot be settled amicably falls under the jurisdiction of the courts of Montpellier, France.